Frequently asked questions
If you can't find the answer to your question in this FAQ page, please contact us directly!
What is SwiftAlarm! GOLD?
SwiftAlarm! GOLD is a smartphone application that gives you and your family peace of mind. In case of an emergency, you can push SwiftAlarm!’s big red alarm button, and the app will automatically inform your pre-defined contacts through SMS and a phone call. Because your current position is included in the SMS, your loved ones will be able to quickly come to assist you.
How exactly does SwiftAlarm! GOLD work?
It’s simple: To get the best out of SwiftAlarm! GOLD, set up your LifeCircles: the places you visit often, like your home, your office or your gym, and specify who you want to have contacted in case of an emergency. When you’re at home, you might want to let your spouse or neighbour know, in the office, a trusted colleague could be your first responder. Once set up, SwiftAlarm! GOLD tracks your position and stores the last five points in your phone. In case of an emergency, all you need to do is to press the big red alarm button, and SwiftAlarm! GOLD will notify the right people according to your position. See how to set up SwiftAlarm! GOLD on the Set Up instructions page.
When and how should I trigger the alarm on SwiftAlarm! GOLD?
When developping SwiftAlarm! GOLD, we considered our parents and wanted to give them a way to quickly contact us in case something is wrong. While we hope that it’s never needed, we thought that SwiftAlarm! GOLD users can call for help when they feel dizzy, disorientated or even experienced an accident.
To trigger the alarm, you need to press the big red alarm button, SwiftAlarm! GOLD will take care of the rest. If you’re using an iPhone, you will also have to confirm sending the text messages.
What information will be sent to my contacts?
According to your settings, SwiftAlarm! GOLD will send SMS messages to several contacts and call one of your contacts. The SMS will include your personal information, the address of your current LifeCircle with additional information and a link to a map that shows your current location.
I got a new/second smartphone, what happens to my license?
A SwiftAlarm! GOLD registration is valid for a person, not for a device. You can install SwiftAlarm! GOLD on as many phones as you like, so you can take it with you when you get a new phone and you can have it installed on more than one device.
What kind of device do I need to be able to use SwiftAlarm! GOLD?
Who has access to my location data?
Nobody! Your location data is only stored locally on your phone. Even our servers won’t know where you are. Only if you trigger the alarm, your five most recent positions are transmitted through our servers to your pre-defined contacts.
Can I send an alarm text or call to my doctor? Can I send an alarm text to an emergency center or call them, such as 911 in the USA or 112 in Europe?
In both cases, for your doctor as well as an emergency call center, you should check beforehand if they agree to be set up as first responders. If they are, of course you can send alarms to them!
Can I register a loved one as well?
You can, and we hope you do!
What languages can be used and who translates them? Can I help?
SwiftAlarm! GOLD is currently available in English, German, French, Spanish, Korean, Japanese and Chinese.
If you are willing to be a translation volunteer or spotted something in a translation that you consider not correct, please contact us by telling us what language (or even only a minority dialect) you would like to translate and if you speak and write german or english (which are our basic languages): I_am_a_translation_volunteer@swiftalarm.com
It will take you about 70-90 minutes to translate one full language, and you help us giving access to more and more people in the world. If you spotted an error, a screenshot would be nice and where you saw the mistake. Thank you!
In which countries is SwiftAlarm! GOLD available?
From our side, there are no country restrictions. If you can find SwiftAlarm! GOLD in your country’s version of the app stores and GPS tracking works, you can use SwiftAlarm! GOLD.
Does using SwiftAlarm! GOLD drain my battery since GPS location tracking has to be on all the time?
While SwiftAlarm! GOLD requires your GPS tracking to protect you, it doesn’t have a great influence on your battery. The GPS location will be searched in intervals between 10 seconds and 10 minutes, depending on your app settings. According to our tests, this won’t decrease your battery life by more than 8%.
I have another question/idea
If you have any question, please don’t hesitate to send us an email to I_have_a_question_for_you@swiftalarm.com
If you have an idea how to make SwiftAlarm! GOLD even better or if you have technical problems with SwiftAlarm! GOLD, please send us an email to email@example.com
It might help you or someone else and we are very grateful!